FAQ's

FAQ - Frequently Asked Questions

1. What is an E-Ink phone case?

Our E-Ink phone cases allow you to customize your phone with designs, photos, or artwork that stays visible without using battery power. The display is always on, showing your selected image.

2. How do I customize my E-Ink phone case?

After purchasing, you can upload your design, simply follow the instructions provided in manual to update your case.

3. Can I change the image on my E-Ink case?

Yes! You can change your image as often as you'd like by changing the picture in the app, making it easy to switch up your design.

4. How long does shipping take?

We offer free standard shipping, which takes 5-14 business days. 

5. Do you ship internationally?

Yes, we ship worldwide. International orders usually take 5-14 business days to arrive, depending on location.

6. What is your return policy?

We accept returns on non-personalized items within 30 days of delivery. Custom products are non-refundable unless they arrive damaged or defective.

7. Are there any warranties on your products?

Yes, we offer a 1-year warranty on all of our products to cover any manufacturing defects.

8. How do I clean my E-Ink phone case?

We recommend using a soft, damp cloth to clean the surface of the case. Avoid using harsh chemicals to protect the E-Ink display.

9. What if my order is delayed or lost?

If your order is delayed or lost in transit, please contact us, and we will work with the carrier to resolve the issue.

If you have more questions, feel free to reach out to us at lightleylamps@gmail.com. We’re here to help!